When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.
No. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.
To ensure it is you, we are requiring each account to have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.
This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.
Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on Ticketmaster.com.
Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.
Contact us at (800) 216-7469 (M-F 9am-5pm) and have us unlink your email from your Ticketmaster account and then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.
Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.
No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.
Updating My Information
Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com. Your mailing address can only be updated in the profile section of Account Manager. You can also contact us at 1 800-216-7469 (M-F 9am-5pm)to make updates to the way we communicate with you
If we cancel your performance, the value of your tickets inclusive of any per ticket or per order service charges on season ticket packages, season additional, or group sales tickets may be converted to an account credit on your Kimberly-Clark Broadway Across America -Fox Cities account. This account credit can then be used when purchasing tickets for future Kimberly-Clark Broadway Across America -Fox Cities performances, or to renew or purchase season ticket packages.
- You can use your account credit for these kinds of purchases through Kimberly-Clark Broadway Across America -Fox Cities:
- Renew your season ticket package seats
- Buy new season ticket package seats
- Buy season package additional tickets for an upcoming Kimberly-Clark Broadway Across America -Fox Cities show
- Buy a block of tickets for an upcoming Kimberly-Clark Broadway Across America -Fox Cities show for your group of 10 or more
- Pay a balance due when making a change to your season ticket package seats or performance time
- Pay a balance due when exchanging your season ticket package seats to another performance of the same show
You can still use your account credit if the total of the order you’re placing is more than the balance of that account credit. When you apply the account credit at Checkout, the total of your order will be recalculated to reflect the original total less your account credit. You will then be prompted to choose a payment method to cover the order’s remaining balance either from those you have saved in your account or you can choose to add a new one.
Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for the Kimberly-Clark Broadway Across America -Fox Cities shows (including season ticket packages, additional season tickets, group sales tickets, seat upgrades or exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferrable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 800.216.7469 or log in to your account. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Credits are only available for tickets purchased directly through Kimberly-Clark Broadway Across America -Fox Cities. Broadway Across America and the Fox Cities Performing Arts Center are not responsible for the ticketing practices put in place by secondary ticket providers.