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General Venue Information

For the most up to date information regarding HAMILTON at the Fox Cities P.A.C., please visit us here.

Season Announced

The 2019-20 Season will be announced on Monday, March 11. Sign up for the Fox Cities P.A.C. eNewsletter to stay in the loop about Season Ticket Packages for the 2019-20 Season and more!

A Season Ticket Package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about Season Ticket Packages and benefits can be found here.

Please visit our Season page for more information about Season Ticket Holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when Season Ticket Packages become available, you may sign up for our eCLUB here or keep an eye on this website.

The price of each season ticket seat reflects the face value of your tickets, processing fees ($50 per season ticket seat), facility fees (described below), applicable taxes, and, if applicable, the Premium season ticket fee noted below. Facility fees for 6-show season tickets total $24 per season ticket seat. Facility fees for 5-show season tickets total $20 per season ticket seat.

New and renewing Season Ticket Holders have the option to take part in our no-fee Payment Plan when buying a Season Ticket Package! Opting into the Payment Plan splits the total price of your Season Ticket Package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 800-216-7469.

Premium Season Ticket Holders receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium Season Ticket Holders. For more information about subscriptions and benefits, please visit our Season page.

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 800-216-7469 or bringing your invoice in person to our Fox Cities Performing Arts Center Ticket Office.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other Season Ticket Holders, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to be a Season Ticket Holder, please call us as soon as possible at 800-216-7469.

Auto Charge is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Auto Charge Season Ticket Holders are still able to opt into our no-fee Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 800-216-7469.

Please note – a valid email address is required to participate in Auto Charge.

Once additional tickets and exchanges become available for subscribers, you may add tickets online, over the phone 800-216-7469 or in-person Fox Cities Performing Arts Center Ticket Office.

Due to the anticipated demand for HAMILTON, some special rules and restrictions will apply. If additional tickets become available, Season Ticket Holders will be notified via email only with information at a later date. More information to follow via email. Please make sure the email address on your account is up to date.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

This is one of the best benefits of becoming a Kimberly-Clark Broadway Across America – Fox Cities Season Ticket Holder! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

 

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged 24 hours prior your regularly scheduled performance and by Friday at 5:00 pm for weekend performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.

Due to the anticipated demand for HAMILTON, some special rules and restrictions will apply. Exchanges will be available for a limited time and may be restricted. More information to follow via email. Please make sure the email address on your account is up to date.

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Kimberly-Clark Broadway Across America – Fox Cities as soon as possible at 800-216-7469. During the weekend, you can visit the representative at the Fox Cities Performing Arts Center Ticket Office. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

Season Options are not part of the main package and are sold to Season Ticket Holders on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our Season Ticket Holder hotline at 800-216-7469 and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your Season Ticket Holder benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 800-216-7469 for further information.

If your season tickets have been misplaced or destroyed, contact Kimberly-Clark Broadway Across America – Fox Cities at 800-216-7469 or foxcitiesservice@broadwayacrossamerica.com as soon as possible to request a reprint.

You may call us at 800-216-7469 (Mon-Fri, 9am – 5pm) or reach us via email at foxcitiesservice@broadwayacrossamerica.com. If you prefer to send written communication, please mail to: Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019

If you wish to purchase accessible seats for a Season Ticket Package, please call us at 800-216-7469 (Monday – Friday, 9am – 5pm). A full list of accessible services for the venue may be found here.

Unfortunately, due to restrictions put in place for Hamilton, Season Ticket Holders are not able to split accounts at this time.

Season Ticket Packages may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus handling fees – please note that cancelling a Season Ticket Package will void the barcodes on your tickets. Cancellation requests must be emailed to foxcitiesservice@broadwayacrossamerica.com or mailed to: Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019

For a full list of Terms and Conditions, please visit this page.

During the renewal period, you may call us at 800-216-7469 to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed Season Ticket Holders will receive an email invitation to log in and browse options for Season Ticket Package upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com and mailmanager@foxcitiespac.com to your safe senders list so you do not miss any emails from us.

If you are receiving an error message, please call us at 800-216-7469 or email foxcitiesservice@broadwayacrossamerica.com for assistance.

If you have forgotten your password, visit your Account Manager here and select “Forgot Password?” when signing in. Enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 800-216-7469.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

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To update email preferences, please visit and submit the email address attached to your account. You will receive an email notification with more instructions.