Broadway Across America

You should join Auto Charge because:

  • We’ll offer RESERVED SEATING CLOSE TO THE STAGE AT THE SEASON REVEAL for Auto Charge accounts.  A dedicated RSVP link will be sent in your enrollment confirmation.
  • You will be FIRST IN LINE to buy additional tickets for a select show in the upcoming season. (Some restrictions may apply. Please make sure we have an updated email address in your account.)
  • Auto Charge accounts that successfully renew will receive a $25 FOX CITIES PERFORMING ARTS CENTER GIFT CARD for use during the 2020-21 season.
  • It’s the EASIEST WAY TO KEEP YOUR SEATS by letting our team renew your Season Ticket Package for you. Never miss a renewal deadline and risk losing your seats.
  • We offer a MONEY-BACK GUARANTEE. If you decide you don’t want to renew for any reason, you can receive a full refund as long as you contact us by 5:00 PM on the Renewal Deadline.

About Auto Charge

Auto Charge is a risk-free, convenient service offered to handle the renewal process on your behalf to ensure you never miss a deadline.

If you change your mind once the season is revealed, contact us by the renewal deadline, and we’ll refund you in full and cancel your seats.

There are two ways to join, either via an invitation emailed to you, or as part of your Season Ticket Package renewal. If renewing by phone or in person, just be sure to tell the agent you’d like to use Auto Charge moving forward. Once enrolled, we’ll renew you automatically season after season.
Before the season is announced, you will receive an email containing a reminder of the credit card on file, the date we will charge the card, the amount we will charge the card, and if you are using the payment plan – the total amount for your Season Ticket Package renewal.
A few days before the season announcement, we’ll charge your card on the date listed in the email and according to your designated payment plan (single payment or installments). Once successfully renewed, we’ll send a confirmation email. If we run into any issues with your payment method, we will be sure to let you know via email so you can go online or call us to renew your seats.
If you change your mind once the season is announced, contact us by the renewal deadline and we will cancel your Season Ticket Package and provide a full refund.
When it is time for Auto Charge participants to redeem their benefits, Season Ticket Holders will be contacted via email for more information on how to do so. Please make sure we have an updated email address in your account.
You will be automatically renewed season after season, and we will always notify you prior to charging your card.
If you would like to keep your season seats but opt out of Auto Charge, simply call the Season Ticket Holder hotline at (800) 216-7469 to be removed from the program. We will no longer renew your seats automatically each year. To keep your seats, you will need to renew online, by phone, or in person before the designated renewal deadline.

FAQ

The 2020-21 Kimberly-Clark Broadway Across America – Fox Cities Season has been announced. Explore the 2020-21 Season here.

The renewal deadline has passed for the 2020-21 Kimberly-Clark Broadway Across America – Fox Cities Season.

In an effort to make sure that you are notified of your season ticket renewal, each season you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other Season Ticket Holders, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at  (800) 216-7469.

Yes! You will receive your same Season Ticket Package seats to all the shows included in the most complete season package.

In seasons where there are Season Options – shows that can be purchased in addition to those included in Season Ticket Package(s) – Season Options will not be included in your automatic renewal and an additional purchase is required. Auto Charge participants will have first access to buy tickets to Season Options because their renewal will be done already at the time of announcement.

All renewed Season Ticket Holders, including Auto Charge participants, will be eligible to participate in the online upgrade process after the renewal deadline.

We will communicate with you every step of the way. Before the season is announced, you will receive an email with the total and the exact charge date so there are no surprises.

In order to ensure a seamless process on the announcement day, we will charge your credit card a few days before and get in touch if there are any issues.

No problem! If you change your mind after we announce the shows, there is a 100% money-back guarantee if you contact us before the renewal deadline.

The deadline to sign up for Auto Charge for the 2020-21 season is Monday, February 24, 2020.

Don’t worry! You will receive an email after the season has been announced with a link to renew in Account Manager. You can add Auto Charge as part of your renewal invoice.

Yes, you have the choice to pay in a single payment or use our installment plan for no additional fee.

If you select the payment plan option, the first charge will be 1-3 days before the season announcement (we will email you in advance with the amount). The subsequent payments will be charged monthly on, or around, the 1st of every month. We will send you a reminder by email before each subsequent payment plan charge.

General Venue Information

You may visit our theater information page here.

More information may also be found on the venue’s website.

Fox Cities Performing Arts Center ticket office is open:

Hours Sept – June: Mon. – Fri. 10 a.m. – 6 p.m. / Sat. 10 a.m. – 2 p.m. / One hour before showtime

Hours July – Aug: Mon. – Fri. 10 a.m. – 5 p.m. / One hour before showtime

We understand emergencies arise. Please contact Fox Cities Performing Arts Center at (920) 730-3710 to see how we can assist you.

Detailed information about parking may be found at our Visit page.

Valet parking is available before performances at Fox Cities Performing Arts Center. Please check the venue’s website for specific information regarding directions, hours, and prices.

All persons and bags are subject to search upon entry. Bags or purses larger than 8.5″ x 11″ x 5″ will not be allowed in the theater and the Center asks patrons to refrain from bringing them, return them to their cars or check them at the coat check. Exceptions will be made for individuals who have items that are medically necessary with proper identification or substantiation.  Additional information can be found here.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theater, and some events such as opening nights will draw a dressier crowd, but for theatrical performances you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. Theater doors generally open for seating 30 minutes prior to the start of the show.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

Food and drinks are typically sold in the lobby before shows and during intermission.

Food and drinks are allowed inside the theater at the discretion of the presenter. If you are at a performance and want to know if you can take your food and drink inside, an usher can tell you the policy for the show you are attending.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Seating Questions

View our seating chart here.

A full list of accessible services for the venue may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 800-216-7469.

Buying Tickets

Kimberly-Clark Broadway Across America – Fox Cities strongly urges all patrons to purchase through the following authorized ticketing outlets:

  1. Fox Cities Performing Arts Center – http://foxcitiespac.com/events-tickets/tickets/ticket-office, (920) 730-3760
  2. Ticketmaster – Ticketmaster.com phone number 1.800.982.ARTS (2787)
  3. Season Ticket Holder Account Manager – https://am.ticketmaster.com/fcpac/, 800-216-7469

On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

If you are a Season Ticket Holder and wish to purchase accessible seats for a production, please call us at 800-216-7469 (Monday – Friday, 9am – 5pm CT). A full list of accessible services for the venue may be found here.

You sure can! Individual show tickets are available in person at the following location[s]:

Fox Cities P.A.C. Ticket Office

Phone: (920) 730-3760

Fax: (920) 730-3755

E-mail: tickets@foxcitiespac.com

Hours Sept – June: Mon. – Fri. 10 a.m. – 6 p.m. / Sat. 10 a.m. – 2 p.m. / One hour before showtime

Hours July – Aug: Mon. – Fri. 10 a.m. – 5 p.m. / One hour before showtime

 

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook and Twitter or call us at 800-216-7469 for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

All sales are final and refunds cannot be given.

To update email preferences, please visit and submit the email address attached to your account. You will receive an email notification with more instructions.

Gift Certificates

Unfortunately, Broadway Across America does not offer gift certificates in your market. Gift certificates may be purchased through the theater here or through Ticketmaster. Please note that gift certificates for other organizations cannot be redeemed for any purchases through Broadway Across America.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Kimberly-Clark Broadway Across America – Fox Cities Season Ticket Packages, Ticketmaster, or Fox Cities Performing Arts Center Ticket Office), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Kimberly-Clark Broadway Across America – Fox Cities and Ticketmaster.com will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theater. During inclement weather, updates will be posted on our Facebook and Twitter pages and on the Kimberly-Clark Broadway Across America – Fox Cities homepage.

We advise all customers to contact their original point of sale. If you bought your tickets through Kimberly-Clark Broadway Across America – Fox Cities Season Ticket Package, you may call our national hotline at 800-216-7469 (Monday – Friday, 9am – 5pm CT) or email us at SpecialServices@BroadwayAcrossAmerica.com. You may also contact Fox Cities Performing Arts Center directly here.

Auto Charge is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Auto Charge Season Ticket Holders are still able to opt into our no-fee Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 800-216-7469.

Please note – a valid email address is required to participate in Auto Charge.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Kimberly-Clark Broadway Across America – Fox Cities requires that every person, regardless of age, must have a ticket. Age recommendations vary by production. Please visit https://foxcities.broadway.com/shows/ or http://foxcitiespac.com/plan-your-visit/house-policies for performance descriptions and age recommendations.

Buying New Season Ticket Packages

A Season Ticket Package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about Season Ticket Packages and benefits can be found here.

Please visit our Season page for more information about Season Ticket Holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when Season Ticket Packages become available, you may sign up for our eCLUB here or keep an eye on this website.

The price of each season ticket seat reflects the face value of your tickets, processing fees ($50 per season ticket seat), facility fees (described below), applicable taxes, and, if applicable, the Premium season ticket fee noted below. Facility fees for 6-show season tickets total $24 per season ticket seat. Facility fees for 5-show season tickets total $20 per season ticket seat.

Premium Season Ticket Holders receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium Season Ticket Holders. For more information about subscriptions and benefits, please visit our Season page.

New and renewing Season Ticket Holders have the option to take part in our no-fee Payment Plan when buying a Season Ticket Package! Opting into the Payment Plan splits the total price of your Season Ticket Package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 800-216-7469.

Renewing Season Ticket Packages

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 800-216-7469 or bringing your invoice in person to our Fox Cities Performing Arts Center Ticket Office.

Auto Charge is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Auto Charge Season Ticket Holders are still able to opt into our no-fee Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 800-216-7469.

Please note – a valid email address is required to participate in Auto Charge.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other Season Ticket Holders, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to be a Season Ticket Holder, please call us as soon as possible at 800-216-7469.

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Kimberly-Clark Broadway Across America – Fox Cities Season Ticket Holder! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged 24 hours prior your regularly scheduled performance and by Friday at 5:00 pm for weekend performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your Season Ticket Holder benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 800-216-7469 for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online over the phone 800-216-7469 or in-person Fox Cities Performing Arts Center Ticket Office.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options are not part of the main package and are sold to Season Ticket Holders on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our Season Ticket Holder hotline at 800-216-7469 and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Season Ticket Package Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Kimberly-Clark Broadway Across America – Fox Cities as soon as possible at 800-216-7469. During the weekend, you can visit the representative at the Fox Cities Performing Arts Center Ticket Office. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your season tickets have been misplaced or destroyed, contact Kimberly-Clark Broadway Across America – Fox Cities at 800-216-7469 or foxcitiesservice@broadwayacrossamerica.com as soon as possible to request a reprint.

You may call us at 800-216-7469 (Mon-Fri, 9am – 5pm) or reach us via email at foxcitiesservice@broadwayacrossamerica.com. If you prefer to send written communication, please mail to: Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019

If you wish to purchase accessible seats for a Season Ticket Package, please call us at 800-216-7469 (Monday – Friday, 9am – 5pm). A full list of accessible services for the venue may be found here.

Splitting or transferring Season Ticket Holder accounts can be done if the current account holder makes this request in writing. You just need to send us a message by mail or email that lists the following:

  • Your name and account number
  • The exact seat(s) that you wish to transfer
  • Your friend’s complete information (name, mailing address, phone number, and email address)
  • Written permission for us to transfer your seats

You may send this as an email to FoxCitiesService@broadwayacrossamerica.com or via standard mail to our office at Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019. Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.

Season Ticket Packages may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus handling fees – please note that cancelling a Season Ticket Package will void the barcodes on your tickets. Cancellation requests must be emailed to foxcitiesservice@broadwayacrossamerica.com or mailed to: Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019

For a full list of Terms and Conditions, please visit this page.

During the renewal period, you may call us at 800-216-7469 to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed Season Ticket Holders will receive an email invitation to log in and browse options for Season Ticket Package upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com and mailmanager@foxcitiespac.com to your safe senders list so you do not miss any emails from us.

Website Issues

If you are receiving an error message, please call us at 800-216-7469 or email foxcitiesservice@broadwayacrossamerica.com for assistance.

If you have forgotten your password, visit your Account Manager here and select “Forgot Password?” when signing in. Enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 800-216-7469.

 

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please visit and submit the email address attached to your account. You will receive an email notification with more instructions.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at (920) 730-3786 or email groupsales@foxcitiespac.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at (920) 730-3786.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at (920) 730-3786.

Please mail checks payable to:

Fox Cities Performing Arts Center

Group Sales

400 W. College Ave.

Appleton, WI 54911

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at (920) 730-3786.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long and you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call (920) 730-3786 or email groupsales@foxcitiespac.com to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theater.

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Appleton, WI. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.