COVID-19 Cancellation Terms and Conditions

Credit will be issued only when you click on the “CREDIT MY BROADWAY ACCOUNT” button in the email you received or automatically if you do not respond by the April 9, 2020 5:00pm CT deadline referred to in the email you received. Credits will be applied to all applicable accounts on or about April 10, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on season ticket additional or group sales tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Kimberly-Clark Broadway Across America – Fox Cities Series performances (including season ticket packages, season ticket additional tickets, group sales tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.800.216.7469 or log in to your account at https://am.ticketmaster.com/fcpac. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Clicking the “CREDIT MY BROADWAY ACCOUNT” button in the email you received to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Fox Cities Performing Arts Center and Broadway Across America. Fox Cities Performing Arts Center and Broadway Across America are not responsible for the ticketing practices put in place by secondary ticket providers.

Credit will be issued when you select the “CREDIT MY BROADWAY ACCOUNT” option in your form submission or automatically if you do not respond by the June 29, 2020 deadline referred to above. Credits will be applied to all applicable accounts on or about June 30, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service fees. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Kimberly-Clark Broadway Across America – Fox Cities Series at the Fox Cities P.A.C. (including season ticket packages, season ticket additional tickets, group sales tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferrable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.800.216.7469 or log in to your account at https://am.ticketmaster.com/fcpac. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Selecting the “CREDIT MY BROADWAY ACCOUNT” option to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Fox Cities Performing Arts Center and Broadway Across America. Fox Cities Performing Arts Center and Broadway Across America are not responsible for the refund practices put in place by secondary ticket providers.

Credit will be issued when you select the “CREDIT MY BROADWAY ACCOUNT” option in your form submission or automatically if you do not respond by the September 9, 2020 deadline referred to in the email you received. Credits will be applied to all applicable accounts on or about September 10, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service fees. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Kimberly-Clark Broadway Across America – Fox Cities Series at the Fox Cities P.A.C. (including season ticket packages, season ticket additional tickets, group sales tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferrable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.800.216.7469 or log in to your account at https://am.ticketmaster.com/fcpac. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Selecting the “CREDIT MY BROADWAY ACCOUNT” option to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Fox Cities Performing Arts Center and Broadway Across America. Fox Cities Performing Arts Center and Broadway Across America are not responsible for the refund practices put in place by secondary ticket providers.

Fox Cities Performing Arts Center is a 501(c)3 tax-exempt organization. Your donation will be tax-deductible to the extent allowed by law. Fox Cities Performing Arts Center will send you a tax receipt by January 31, 2021. Please contact Fox Cities Performing Arts Center directly should you have any questions regarding your receipt.

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Fox Cities Performing Arts Center is a 501(c)3 tax-exempt organization. Your donation will be tax-deductible to the extent allowed by law. Fox Cities Performing Arts Center will send you a tax receipt by January 31, 2021. Please contact Fox Cities Performing Arts Center directly should you have any questions regarding your receipt. Selecting the “DONATE THE VALUE OF MY TICKETS” option instead of receiving a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have made this selection and the donation is applied, that refund is deemed to have been paid to and received by you.

If you elect to receive a refund, our team will refund the value of your tickets to your original method of payment. Refund value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges paid on season ticket additional or group sales tickets. Refunds will be processed on or about May 6, 2020. Your refund should post to your account within 30 business days. Refunds are only available for tickets purchased directly through Fox Cities Performing Arts Center and Broadway Across America. Fox Cities Performing Arts Center and Broadway Across America are not responsible for the refund practices put in place by secondary ticket providers.

The value you paid towards your To Kill a Mockingbird tickets will be automatically refunded to you and applied as a credit to your Broadway Season Ticket Holder Account towards the total remaining balance of your payment plan for the 2020-21 Season. If you wish to instead receive a refund to your original method of purchase please contact us at (800) 216-7469. Refunds are only available for tickets purchased directly through Fox Cities Performing Arts Center and Broadway Across America. Fox Cities Performing Arts Center and Broadway Across America are not responsible for the refund practices put in place by secondary ticket providers.

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If you elect to receive a refund, our team will refund the value of your tickets to your original method of payment. Refund value will be inclusive of the face value of your tickets and any per ticket or per order service fees. Refunds will be processed on or about June 30, 2020. Your refund should post to your account within 30 business days. If the original method of payment was check, cash, or a Fox Cities Performing Arts Center Gift Certificate, you will be sent a check to the address on your account, please allow up to eight weeks for processing. If your original method of payment is no longer valid you will receive a check by default, made out to the account holders name. Refunds are only available for tickets purchased directly through Fox Cities Performing Arts Center and Broadway Across America. Fox Cities Performing Arts Center and Broadway Across America are not responsible for the refund practices put in place by secondary ticket providers.